The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
Do you have existing domain related email accounts? i.e.: email@example.com
Do you have FOR CERTAIN all the vital sent and received messages, as well as the addressbook downloaded or printed out?
Do you HAVE to have the email account migrated away from us? You can share your account access with your new registrar and they are allowed to migrate your email to their systems via IMAP access.
Do you have domain related email accounts setup into so many softwares/apps/devices – that the domain should remain with us, so that all the devices do not have to be re-setup? We can point the domain at your website at your new host.
Do your employees have the ability themselves, or do you have someone that can re-setup all the necessary devices with email, when provided the instructions from your new host?
If you need to leave the email hosted with us, WE MUST be given the dns settings for the new website at your new host. We are not responsible for any breakage of site DNS due to incorrect settings supplied to us for the new host.
If we are to provide email, we must control the domain on our registrar – there are many ways that a “blackhole” could happen, which we would be denied the ability to fix, if we tried to provide email on an external-to-us domain.
Any email backup, printout, or migration must be complete before transfer is begun. Just because you use email software on a computer, doesn’t mean the messages are permanently saved – if you use IMAP access as an example, a server shutdown could wipe the data from the computer at next sync attempt, depending on the software configuration.
Once a domain is transferred away from us, the associated email account storages are permanently deleted.
Article ID: 22
Category: domain transfers OUT from Dollar A Day
Rating (Votes): (3)