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START HERE!! - the transfer-in guided walkthrough - START HERE!!
With other companies/registrars, a domain transfer can be a complex and frustrating process, while our goal is to make the process as streamlined and headache-free as possible. In as few as 8-12 click... |
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Step 1 - Am I eligible to transfer?
Am I eligible to transfer?• YES• NOT SURE [opens article in new tab, close it after reading to return to this guided walkthrough] |
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Step 2 - Do you have domain-relative email already (you@yourdomain.com)?
Do you have pre-existing domain-relative email (you@yourdomain.com)? • NO, I DO NOT • YES, I DO [opens article in new tab, close it after re |
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Step 2A - Email migration request
Transferring a domain to us, and need email migrated first?We charge for email migration, the charges vary based on permitted access methods, access time required, and quantity of data. You are respon... |
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Step 3 - Can you access your registrar?
Can you access your existing registrar? • NO, MY HOST IS YP, HIBU, OR VISTAPRINT • YES, I CAN LOGIN TO MY REGISTRAR (registrar may not be the same as your webhost!) |
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Step 3A - My host is YP, HIBU, or VISTAPRINT
My host is YP, HIBU, or VISTAPRINT 1st, email us by clicking the EMAIL HERE link below, being sure to include:- domain name- your full name- business physical address- business phone number- contact p... |
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Step 3A2 - YP, HIBU, or VISTAPRINT continued...
Now that you have emailed us the necessary info, within 1 business day, we will contact you to schedule a 3-way call that we will initiate between you, us, and then your host. During that scheduled 3-... |
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Step 3B - I can login to my registrar
I can login to my registrar, now I want: • DOLLARADAY TO PREP MY DOMAIN FOR TRANSFER FOR ME • TO PREP THE DOMAIN FOR TRANSFER MYSELF |
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Step 3Ba - DollarADay is prepping my domain transfer
I am giving Dollar A Day access to my registrar, so they can prep my domain for transfer for me. 1st, email us by clicking the EMAIL HERE link below, being sure to include:- registrar username- regist... |
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Step 3Ba2 - DollarADay is prepping my domain transfer continued...
Now that you have emailed us the necessary info, within 3 business days we will contact you to notify you that the domain transfer has begun, or if necessary get additional info from you at that time.... |
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Step 3Bb - self prepping domain, is there privacy?
I am on the prepping my domain for transfer myself path.Is there any domain privacy package/feature enabled for the domain?• YES• NO- OR - |
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Step 3Bb2 - self prep domain, disabling privacy
I am on the prepping my domain for transfer myself path.1st, disable/cancel any domain privacy package/feature for the domain and allow it time to take effect (typically 12 business hours at most regi... |
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Step 3Bb3 - self prep domain, can you access the domain contact email?
I am on the prepping my domain for transfer myself path.Find what the contact email address(es) is for the domain registrant and domain administrator (This MAY BE DIFFERENT from your contact email on ... |
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Step 3Bb4 - self prep domain, unlock and get EPP code
I am on the prepping my domain for transfer myself path.Logged in to your registrar:1st, disable the domain lock and allow the change time to take effect (typically less than 2 business hours or even ... |
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Step 3Bb5 - self prep domain, submit EPP code
I am on the prepping my domain for transfer myself path.1st, Email us the EPP code, being sure to include:- the exact EPP code- domain name- your full name- business physical address- business phone n... |
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Step 3C - cannot login to known registrar
Please contact your registrar VIA CONTACT INFO ON THEIR WEBSITE to get assistance logging in, then restart the walkthrough.DO NOT call numbers that show up in the list of google search results' headli... |
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Step 3D - I don't know who my registrar is
To find the name of your registrar:• CLICK HERE [opens in new tab, you will have to enter your domain in the field and click "lookup". After you get to results, close that tab to return here]• RES... |
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Step 4 - What do I have to do next?
We will initiate the transfer.You still have an urgent task you must complete:You will receive another 3-9 emails over the next 5-7 business days (be sure to also look in your spam folder), potentiall... |
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