The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.
Account level Moderator is the highest level you can be in your entity's Account. Contact one of your Moderators for assistance if you do not have adequate permissions for a task.
This article assumes you are an Account level Moderator..
Your designated Site Admin has a Workspace folder labeled 'Site Admin'. Go to that Workspace, then click on Messages, then click the 'New Message' button to write a new message to the Site Admin.
Reasons to message the Site Admin could include:
request a Workspace deletion,
request a User deletion,
request a new Moderator be added,
request a Moderator be demoted,
request a User be escalated to Moderator,
or request a User be suspended.
If you are instead looking for help for you or a colleague, there is a 'Get Support' link on the right side within the Site Admin Workspace (that probably got you here) or you can direct your colleagues to visit https://help.dollaradaysites.net , click on 'knowledgebase', click on the 'portal' section. Once there, they can open a support ticket if they cannot find the answers they are looking for.
Completed support tickets, when feasible, are scrubbed for security purposes, then added to the knowledgebase.
Article ID: 119
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