Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



 Before you submit a ticket

Solution

Be sure to use the knowledgebase search tool above. If you can not find your answer after multiple searches, submit a ticket to the appropriate department.

The better you portray your needs, the faster and more on-target we can deliver answers to you.

Be as specific as possible:
Choose the correct applicable category
List the knowledgebase search terms you used (helps us improve our self-help system)
Operating system version
software/app in use
Device type
Internet provider
antivirus brand
include complete and exact error messages, bouncebacks, etc.

suggested softwares (we do not own or claim rights to the named solutions below, other than the dollaradaysites cloud).

It's not always easy to put everything into words, so here's some tools that can help:
greenshot http://getgreenshot.org/ edit and annotate computer screenshots.
snaggy https://snag.gy/ share images via link (if they're too large to be attached to the ticket).

For advanced support, we make use of:
teamviewer https://www.teamviewer.us/ remote support. grab the quick-support version for your OS.
anydesk https://anydesk.com/remote-desktop remote support. choose run after download, after the session, choose do not install.
wetransfer https://wetransfer.com/ one-time sending of large files, without login/password.
dollaradaysites cloud https://cloud.dollaradaysites.net file transfer cloud for larger/batch file transfers, we would issue you a login/password.
winrar https://www.rarlab.com/download.htm split large files for transfer.

 
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