Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 my junk folder content moved?


a email storage host change on 10/9/18 caused content that was stored in the 'junk' folder to be misaligned to another folder.
Does this affect me?
If you have messages that were in your junk folder, that are now missing - yes.
If you use our webmail to check your email - possibly, if you had messages in the junk folder.
If you use our webmail system's filters to move messages to the 'junk' folder - yes.
If you never use webmail to check your email - no.

Here's the quick video tutorial on how to correct the setting:
You may want to open this link on another device to make it easier to follow along on your computer.

And we are working to address this issue in our next revision of webmail coming out soon.

Was this article helpful? yes / no

Powered by Help Desk Software HESK, brought to you by SysAid